Detention, Layover, and TONU Documentation Support

Your truck's time has value. Your records must prove what happened.

Submit a Detention, Layover, or TONU Matter →View Pricing ↓

You keep driving. We handle the research and paperwork.

Send us the paperwork

We review the facts, verify the records, organize the evidence, and prepare the response.

1. The Problem

Accessorial requests often fail because appointment times, arrival and departure proof, notices, or the agreed payment conditions are missing. Detention, layover, and TONU must also be separated and tied to the applicable agreement.

2. What Grande Trucking Support Reviews

Pickup and delivery appointments
ELD location and duty-status, GPS, tracking, and gate records
Check-in and check-out records, BOL, and POD
Emails, texts, check calls, and facility-delay communications
Rate-confirmation accessorial terms and customer requirements

3. What Grande Trucking Support Does

Calculate documented waiting time
Separate detention, layover, and TONU issues
Identify missing proof or notice requirements
Prepare the appropriate customized request
Organize follow-up and escalation records

4. What the Customer Sends Us

Rate confirmation and revisions
Appointment details
Arrival, departure, ELD, GPS, and tracking proof
BOL, POD, gate records, and receipts
Emails, texts, and check-call notes

5. What the Customer May Receive

A documented time chronology
A missing-evidence checklist
A customized detention, layover, or TONU request
Follow-up correspondence and an escalation-ready file

6. Possible Escalation Options

Broker follow-up correspondence
Chargeback or deduction dispute
Payment demand package
Contract or legal review referral

7. Important Limitations

Payment depends on the applicable contract, rate confirmation, tariff, communications, customer requirements, and supporting records. FMCSA does not guarantee payment, and there is no universal federal free-time rule or hourly detention rate.

Request Assistance

Let us review the file and identify the right next step.

Start with the records you already have. We will confirm the scope before paid work begins.

Submit a Detention, Layover, or TONU Matter →