Broker Chargeback and Deduction Dispute Support

A broker should be able to document why money was taken from your load.

Challenge a Chargeback or Deduction →View Pricing ↓

You keep driving. We handle the research and paperwork.

Send us the paperwork

We review the facts, verify the records, organize the evidence, and prepare the response.

1. The Problem

A carrier may receive less than the agreed amount with only a brief explanation, revised rate confirmation, unsupported invoice, or cargo-related deduction. The file must connect the stated reason, contract language, shipment, calculation, and supporting proof.

2. What Grande Trucking Support Reviews

Original and revised rate confirmations
Invoices, BOL, POD, tracking, arrival, departure, and check-call records
Broker emails, texts, cargo-claim papers, repair bills, and customer invoices
The stated reason and calculation for the deduction
Whether supplied records identify the shipment and support the amount

3. What Grande Trucking Support Does

Compare the deduction with the written agreement and load record
Identify missing or inconsistent supporting records
Prepare a focused request for clarification and documentation
Organize the carrier evidence and disputed amount
Prepare a written dispute, payment request, or escalation package

4. What the Customer Sends Us

Rate confirmations and revisions
Invoice, BOL, and POD
Settlement or payment statement
Tracking, ELD, appointment, and communication records
All documents supplied to justify the deduction

5. What the Customer May Receive

A deduction analysis and evidence index
A customized supporting-record request
A professional written dispute or payment request
An organized escalation file

6. Possible Escalation Options

Broker transaction-record request where applicable
FMCSA complaint review
BMC-84 or BMC-85 claim review
Attorney referral or other appropriate action

7. Important Limitations

49 CFR 371.3 does not automatically invalidate every chargeback or guarantee payment. We determine what transaction records may properly be requested based on the facts and do not claim every invoice or internal record is covered.

Sources We May Review

eCFR - 49 CFR 371.3 ↗

Request Assistance

Let us review the file and identify the right next step.

Start with the records you already have. We will confirm the scope before paid work begins.

Challenge a Chargeback or Deduction →